Return Policy

If you are not satisfied with your purchase including the following reasons, you can send it back to us.

  • Unsatisfactory items
    • Do not like the item
    • Quality not up to expectation
  • Defective items
    • Item damaged
    • Item have obvious scratches
Conditions
  • Returns must be made within 7 days from date of purchase
  • Damaged items must be returned together with their original box and receipt
  • Items bought during promotional events (eg. Using special discount codes and specifically stated non-returnable items) are not returnable.
Procedure
  1. Please contact customer service at [email protected] before returning the item so that return process will proceed accordingly. Please allow 7 working days for the inquiry to be processed.
  2. Pack and return the item (along with original box, any other accessories and receipt) to the following address:

Jun Lee Sdn Bhd
Attn: U2timewear Return
78, Jalan Nadchatiram 1,
Taman Taynton View, Cheras
56000 Kuala Lumpur

  1. Provide the return parcel tracking number to customer service, so that we could make sure it returns to us.
What will I get back after returning the item(s)?

A prorated or full refund (subject to any promotion code applied) will be refunded to your bank account within 14 working days.

What about return postage charges?

Customer would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account along with the refund.

How long will it take to receive my refund/new item(s)?

Please allow 14 working days from the date we receive your return package.

I need more information about return policy. Who do I contact?

You can email customer service at [email protected].
Our customer service representative will reply you within 24 hours.